E-mail service cannot deliver e-mail - Event6873 (SharePoint 2010)

The Microsoft SharePoint 2010 Products e-mail service processes e-mail destined for insertion into SharePoint lists. The service processes mail that the Windows Simple Mail Transfer Protocol (SMTP) service added to a drop folder.





One or more of the following symptoms might appear:

• SharePoint lists do not receive e-mail.
• This event appears in the event log: Event ID: 6599 Description: an error occurred while processing incoming email

One or more of the following might be the cause:

• There is no corresponding SharePoint list for the recipient of an e-mail.
•  The sender does not have sufficient permissions to add content to the SharePoint list.

Troubleshooting:

• Verify that the list is configured to receive e-mail:
• In the list provided in the event details, on the List menu, click List Settings.
• On the List Settings page, under Communications, click Incoming e-mail settings.
• Verify the following:
• The correct e-mail address is entered in the E-mail address box.
• The Yes option is selected under Allow this document library to receive e-mail?

Grant the sender the appropriate permissions to the recipient list:

• In the list provided in the event details, on the List menu, click List Settings.
• On the List Settings page, under Permissions and Management, click Permissions for this list.
• Verify that the user account provided in the event details has at least Contributor permissions to the list.